Refund policy

At Ravens Roses, every arrangement is handcrafted with care using premium preserved roses and made specifically for each order. Because of the custom nature of our products, all sales are final.

Damaged or Defective Items

Please inspect your order immediately upon delivery. If your arrangement arrives damaged during shipping or has a manufacturing defect, contact us within 48 hours of delivery at ravensroses6@gmail.com.

To report a damaged or defective item, please include:

Your order number

Clear photos of the arrangement

Photos of the packaging and shipping box

A brief description of the issue

Once your claim has been reviewed, we will determine the appropriate resolution, which may include a replacement, repair, or refund at our discretion.

Returns & Exchanges

Because each arrangement is handcrafted and made to order, we do not accept returns, exchanges, or refunds for:

Change of mind

Personal preference

Incorrect orders placed by the customer

Normal variations in handcrafted products

Order Cancellations

Orders may be canceled within 24 hours of purchase. After this period, production may have begun and cancellations can no longer be guaranteed.

If you have any questions regarding your order, please contact us at ravensroses6@gmail.com.